Service & Maintenance

For catering equipment emergency repair service in South Wales, or after-hours help, RACS provides a guaranteed prompt response with experienced technicians that can solve your problems fast. Call (01792) 795 222 now to talk to one of our team.

There are five types of maintenance a Caterer needs to consider: (i) cleaning; (ii) routine checks to detect wear and tear or damage; (iii) inspections and tests; (iv) breakdown service/maintenance; (v) planned maintenance.

We pride ourselves on the strong relationships we have with our suppliers and partners which enables us to offer excellent after sales service with helpful advice, fast response and very competitive prices.

Breakdown Service
Our team of experienced Gas, Electrical and Refrigeration engineers are all IEE 17th Edition and Gas Safe registered and fully trained on a wide range of equipment. They can evaluate the performance of your equipment, make necessary adjustments and can train your staff in how to keep the equipment clean to prolong its life and functionality.

In many instances, equipment fails at the most inconvenient moment. To cover against this eventuality, RACS offers emergency call outs to its customers – providing seven days a week break down service throughout the year. The service engineers assigned to this call-out service will answer calls and respond accordingly.

We aim to swiftly restore normal operations in your kitchen and minimise down-time by keeping a comprehensive supply of spare parts stocked within engineers’ vans. Where manufacturer’s spare parts are required and restoration cannot be achieved immediately, you will be kept informed of the situation at all times. We have accounts with equipment manufacturers to obtain parts the next working day, depending on availability and our engineers can also source parts through local wholesale retailers.

RACS may recommend a planned maintenance programme drawn up to reflect your operation. This will give you peace of mind in knowing you are always able to serve your customers because your investment is in top working order and maintained to manufacturers’ specifications.

The frequency of inspections and any necessary testing will depend on the type of equipment, how often it is used and the environment in which it is used. Our engineers can also provide full gas safety checks and gas safety soundness tests on your equipment.

‘Poor standards of maintenance are a major underlying cause of accidents in the catering industry…nearly two-thirds of accidents invesitgated in catering stem from maintenance in one way or another’.*

*HSE 7/12

Gas Safe Registered – 26764

Need professional help or advice?

Just a quick message of thanks, on behalf of Morgan Sindall Construction, to all of your staff who supported us in the delivery of the Catering Equipment on our recent HMS Cambria Project in Cardiff Bay. We were impressed with the quality and delivery of the scheme and your performance KPI’s reflect this, with scores well above our targeted benchmark. Please pass on our regards to all those on site that installed the equipment in a professional, expedient and safe manner. We look forward to working with you again in the very near future.

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HMS Cambria, Cardiff Bay
Phillip Church, Supply Chain Manager, Morgan Sindall

I’m very happy with the service and help we received throughout the project and other projects you have done for me.

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What! Store St Mellons, Cardiff
Robert Townend, Managing Director, What! Store Ltd

It went exceedingly well and everyone here is ecstatic. Thank you for all your persistence and help.

Oasis Cardiff
Richard Eynon - Development Director, Oasis Cardiff

Excellent collaboration attitude to mitigate some difficult programme constraints.

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Twr Y Felin Hotel, Pembrokeshire
Rob Griffiths - Director, John Weaver (Contractors) Ltd


Need professional help or advice? We can design, supply and fit commercial kitchens to suit any application.