Customer Service

We at RACS believe that our commitment to customer service with a friendly, personal approach has been one of the most important attributes to our success over the years.

Our customers appreciate honesty and professionalism and this is possible because of the skills and expertise of our long serving team of sales people, project managers and engineers.

We invest heavily in the training and ongoing accreditation of our staff. Collectively, our engineers are qualified in catering equipment installation, servicing and maintenance of gas and electrical appliances (with an excellent first-time fix rate). Our apprenticeship scheme has been running for over 25 years which gives young people great training opportunities and a great investment into our future. Through this scheme we have recruited some of our best engineers.

RACS’ people in the field are supported with a strong head office team to equip them for almost any requirement in commercial catering from independent businesses to large private and public sector organisations.

We’re at the end of the phone so please get in touch to find out how we can help.

Need professional help or advice?

Completed design, supply and installation of 2 no- cooking classrooms and commercial kitchen area for the school facilities. John and his team provide excellent service with attention to detail and co-ordination of their works.

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Ystalyfera School, Swansea
Iestyn Davies - QS, Dawnus Construction

Excellent collaboration attitude to mitigate some difficult programme constraints.

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Twr Y Felin Hotel, Pembrokeshire
Rob Griffiths - Director, John Weaver (Contractors) Ltd

RACS delivered their product to site on time and despite horrendous logistical problems on such a large job patiently got on with the process of installing their equipment on the 8th floor.

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Heron Tower, London
Ronald Hanson – Package Manager, Skanska Construction

 

Need professional help or advice? We can design, supply and fit commercial kitchens to suit any application.