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About RACS

Customer Quality Statement

It is the policy of RACS Ltd to provide products and services that surpass our clients needs and expectations.

As a client of RACS Ltd, you will be provided with the following: -

A prompt courteous service from all our employees, which will include the making and keeping of mutually convenient appointments, the starting of work at previously agreed times and the completion of work within agreed timescales.

Interactions with employees who are fully trained, knowledgeable and empowered to take decisions within their areas of competence on our behalf.

Equipment which is of a suitable quality, is fit for the purpose you specified and is installed in line with all statutory requirements.

A clean and tidy site upon completion of all required work.

A design service that reacts quickly to any alterations to specification which you require, and provides you with copies of all relevant designs.

A service that reacts quickly to any problem which may arise either during or after the installation, and which provides a solution to the problem as quickly as possible.

An emergency service which operates 24 hours a day, 365 days a year and provides immediate diagnosis of problems, and immediate solutions where practicable.

 

As a client, you are entitled to be treated exactly as we want to be treated when we are someone else’s client.

 

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RACS LIMITED, UNIT 1, BENSON WAY, VALLEY WAY, 
SWANSEA ENTERPRISE ZONE, SWANSEA ,  SA6 8QP
TEL 01792 795222
FAX 01792 775782