RACS Refrigeration, Air Conditioning, Catering Services Ltd, Case Study 18

18. CATERING SERVICES FOR CUSTOMER SERVICE CABLE AND WIRELESS CALL CENTRE
With the increases in telephone and Internet usage, Cable & Wireless, one of the major players in this market, had need to provide a central 'helpdesk' facility for all their users. In a large purpose built building on Swansea Enterprise Park, state of the art equipment is manned by up to 400 operators at any one time, and will be in operation 24 hours a day. The large open plan aspects of the work area were mirrored in the space provided for relaxation, the restaurant and canteen areas. With modern equipment in the building, Cable & Wireless looked to RACS to provide similar facilities for their employees refreshments areas. Open spaces, pleasant seating and tables and above all modern catering equipment in the kitchen and for the serveries. With 1500 employees working round the clock in shift patterns, work breaks form an important part of the attendance time. While these would be staggered, great emphasis was placed on being able to cater for large numbers of people at any one time. The restaurant and snack bar areas were carefully planned from raw material receipt, through preparation, cooking and serving to the collection and washing of used crockery. The motorised dirty tray return conveyor being some 18 metres long, extendING from the dining area into the washup room. In addition to the tray return conveyor, associated tables and trolleys and the dishwasher and waste disposal, RACS supplied and installed a wide range of equipment, benches, racks and serveries.			In the kitchen, as well as all benches, sinks, food preparation equipment, and racking, RACS installed a combi oven, a convection oven, 6 burner range, grill, 3 fryers, bratt pan, microwave and coldrooms, freezer and refrigerator.

			The snack bar, a separate entity from the restaurant, has both hot and cold food and beverage dispensing displays, while the restaurant itself has 2 purpose built servery areas, differentiating between main meals and salads and beverages. Working as one contractor of many in the total scheme of the buildings construction, RACS met and overcame a number of problems, mainly associated with having to rely on other contractors to complete work. Notwithstanding finding trenches and holes dug where heavy machinery was due to offload the equipment and lift it onto the first floor, and delays in commissioning when power and gas was not available, RACS ensured that all equipment was installed and working in time for the building to welcome it's first Cable & Wireless personnel. Tight timescales and problems not of their own making did not deter RACS in any way. Their application and standards of workmanship are superb and they have provided a modern, efficient catering facility on time and within budget. Mike Hutchins Construction Manager - PCM


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